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Senior Technician

PENINSULA SCHOOL DISTRICT
Job Description

SENIOR TECHNICIAN

JOB SUMMARY:
The Senior Technician’s role is to support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all organizational hardware and equipment while insuring its optimal performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance where required. The Senior Technician will be a training resource for the Desktop Support Technicians and Help Desk Staff. This position will also be responsible for end-user support of district wide client server applications.

REPORTING RELATIONSHIP:
This position reports to the Technical Support Supervisors.

DUTIES AND RESPONSIBILITIES:

Strategy & Planning

  • Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational technology needs.
  • Support development and implementation of new computer projects and new hardware installations.

Acquisition & Deployment

  • Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.
  • Support development and implementation of networking/wiring projects and installations.
  • Maintain up-to-date knowledge of networking/wiring contracts and supervise contract-based installations.

Operational Management

  • Identify and deliver required hardware service levels according to organizational policies.
  • Liaise with, and provide training and support to, end users and staff on equipment operation and other issues.
  • Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware and other products.
  • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products.
  • Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
  • Receive and respond to incoming calls, work orders, and/or emails regarding hardware problems.
  • Document instances of hardware failure, repair, installation, and removal.
  • Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
  • If necessary, liaise with third-party support and equipment vendors.
  • Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs.
  • Perform related duties consistent with the scope and intent of the position.
  • Provide guidance to junior members of the team as required.
  • Manage input/output fleet, including printers and scanners.
  • Oversee deployment and testing/monitoring of building battery backups.

POSITION REQUIREMENTS:

Formal Education & Certification

  • High School diploma or equivalent, and 6 years work experience in related field.

Knowledge & Experience

  • Excellent interpersonal skills and relationship-building skill.
  • Strong written and oral communication skills.
  • Ability to present ideas in user-friendly language.
  • Understanding of the organization’s goals and objectives.
  • Self-motivated and directed.
  • Keen attention to detail.
  • Analytical and problem-solving abilities.
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.
  • Strong customer-service orientation.

Work Conditions

  • Occasional evening and weekend work to meet deadlines.
  • Sitting for extended periods of time.
  • Dexterity of hands and finger to operate a computer keyboard, mouse, hand and power tools, and other computer components.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.
  • Some in-district travel may be required for the purpose of on-site software and applications testing.

Affiliation

  • Wash Tech/CWA

Updated: 02/2016