Crisis Community Resources & Emergency Services
What if you are experiencing an emergency or a crisis at home?
First, if you or your child is unsafe, call 911.
If your emergency is about mental health – please call Lifeline at 275-5151 or 911.
Lifeline is available 24 hours a day, 7 days a week for information and referral services in our community, as well as short-term telephone crisis counseling.
Mobile Crisis Team is a mobile psychiatric emergency department. Individuals/family can be seen by mental health professionals in their home, place of employment, school, etc. 275-5151. There is a fee for their services. Ask them if and how your health care plan can cover their services.
Monroe County Youth Yellow Pages offers resources, services, and support for youth locally. The Youth Yellow Pages is in its fifth printing and was recently updated by the Rochester-Monroe County Youth Bureau.
If you are a student and you need help in a crisis-
Center for Youth Services is a free, confidential counseling service, including a 24-hour crisis phone line for youth seeking help.
905 Monroe Avenue
Rochester, New York 14620
473-2464
If you are a parent who is concerned about your student’s’ behavior:
Family Access and Connection Team (FACT) serves as the centralized entry point which offers immediate response, effective triage, family assessment, short-term care coordination and linkage to support and services for families experiencing significant behavioral and emotional challenges with their children without court intervention.
753-2639
Tips for supporting children after a Traumatic Event in the news
When there is a major news event, your child will very likely hear about it when they go to school the next day – inform your child of the basic fact of the event before they go to school – before they hear other versions from other children. Do not share graphic detail or elaborations.
- Encourage your children to talk, if they wish, and listen to their concerns.
- Answer questions truthfully and at a level appropriate to your child’s level of understanding. It is okay not to have an answer to “why it happened”.
- Make sure your child knows that they are safe, but do not give false reassurance.
- Limit exposure to media, conversations or upsetting details about the event
- Do not share your own fears in your child’s presence.
- Check in with them again when they get home to clarify misunderstandings or rumors and answer questions.
- Check with your child’s school on how they are handling the news event and what support they are providing students. Your child’s school may put something in place with their counseling staff or they may have contacted another agency in the community to assist them.
- Familiarize yourself with the school emergency plan.
- Have a family emergency plan and practice it with your children.
- Reactions such as increased fearfulness, nightmares, or separation anxiety are not unusual and generally go away with basic support. If your child continues to show emotional or behavioral changes, contact your child’s primary care provider or a mental health professional who is experienced in helping children cope with traumatic events.
If your child develops fears or is afraid to go to school:
- Reassure them that they are safe and that there is no danger at their school, and that the event is over.
- Alert their teacher and/or counselor that they are fearful
- Remember – your children take their cues from you – be calm and reassuring.
Some additional resources available for parents and school staff:
| Tips for School Administrators for Reinforcing School Safety | National Association for School Psychologists website |
| Self Care for Educators | National Child Traumatic Stress Network toolkit for educators |
| Trauma Resources | TIG Trauma resources |
In an emergency, please call Lifeline at 275-5151 or 911.
Lifeline is available 24 hours a day, 7 days a week for information and referral services in our community, as well as short-term telephone crisis counseling.
| Mobile Crisis Team
275-5151 |
is a mobile psychiatric emergency department. Individuals/family can be seen by mental health professionals in their home, place of employment, school, etc. |
| Monroe County Youth Yellow Pages | offers resources, services, and support for youth locally. The Youth Yellow Pages is in its fifth printing and was recently updated by the Rochester-Monroe County Youth Bureau. |
| Center for Youth Services
473-2464 |
is a free, confidential counseling service, including a 24-hour crisis phone line for youth seeking help. 905 Monroe Avenue Rochester, New York 14620 |
| Family Access and Connection Team (FACT)
753-2639 |
serves as the centralized entry point which offers immediate response, effective triage, family assessment, short-term care coordination and linkage to support and services for families experiencing significant behavioral and emotional challenges with their children without court intervention. |
The American Counseling Association recommends Five Ways to help with coping AFTER a crisis situation:
- Recognize your own feelings about the situation and talk to others about your fears. Know that these feelings are a normal response to an abnormal situation.
- Be willing to listen to family and friends who have been affected and encourage them to seek counseling if necessary.
- Be patient with people; fuses are short when dealing with crises and others may be feeling as much stress as you.
- Recognize normal crises reactions, such as sleep disturbances and nightmares, withdrawal, reverting to childhood behaviors, and trouble focusing on work or school.
- Take time with your children, spouse, life partner, friends, and co-workers to do something you enjoy.
Crisis Resources
| For Non-Suicide Assistance:
Call 211 |
Referrals for emergency food, shelter, clothing, crisis counseling, substance abuse issues, employment, financial and legal issues, physical and mental health needs, and more. This service is accessible 24 hours a day, seven days a week, including holidays, with Spanish-speaking call counselors and Language Line Translation Services available. |
| Monroe County Department of Human Services:
585-753-6298 |
For assistance with Temporary Assistance, Emergency Assistance, Food Stamps, Medicaid, Home Energy Program (HEAP), and day care subsidies for working parents.
111 Westfall Road, Rochester, NY 14620 |
Children & Adolescents
585-953-7800 |
Bivona Child Advocacy Center is a safe and welcoming place where children who have been sexually or physically abused can begin their journey of healing. |
| Child Protective Services New York State Child Abuse Hotline1-800-342-3720 |
Open 24 hours per day, seven days a week, a Child Protective Services intake specialist will ask you for information about the child’s family and about how and why you think the child is being mistreated. If the situation you describe meets the legal standards that are required for Child Protective Services to take action, a report of your suspicions will be registered and assigned to a Monroe County Child Protective Services Unit for investigation or assessment. |
| New York State Report of Suspected Child Abuse or Maltreatment Form | Form must be completed AFTER contacting NY State hotline and mailed or faxed to: Department of Human Services Attention: CPS Intake 111 Westfall Road Room 562 Rochester, NY 14620 Confidential CPS Intake Fax Number: 585-753-6770 |
| Boys Town Suicide and Crisis Line
800-448-3000 |
Provides short-term crisis intervention and counseling, and referrals to local community resources. Counsels on parent-child conflicts, marital and family issues, suicide, pregnancy, runaway youth, physical and sexual abuse, and other issues. Open 24/7. |
Domestic Violence
| New York State Domestic and Sexual Violence Hotline | 800-942-6906 |
| Domestic Violence Finding Safety and Support Booklet | |
| Willow Domestic Violence Center (formerly ABW)
585-222-SAFE |
Open 24/7 Crisis and Support Hotline. Willow Center is free and confidential and offers crisis and emergency support services. |
| Adult Protective Services
585-753-6532 |
Any vulnerable adult or concerned person my contact Adult Protective Services to inquire about available services. The identity of the referral source is confidential or you may remain anonymous. |
| RESTORE Sexual Assault Services
585-546-2777 |
Open 24/7 Crisis and Support Hotline. RESTORE provides crisis intervention and support services to women, children, and men who are survivors of sexual assault and to their families. |
Student Services does not endorse any organizations or individuals outside of the Fairport Central School District. These resources are for informational purposes and should be pursued based on the consumer’s own criteria.
Page Last Updated on May 24, 2022