Q & As

Here you'll find Questions and Answers for the most common issues. 

• I’m locked out.
  • Make sure you're on your wireless network.  Once connected, the screen will go away.  See: https://www.cabarrus.k12.nc.us/Page/82799  
    
    
• I can’t see all my courses!
• It’s been found that if the students go to Card View instead of List, they show up.  See https://www.cabarrus.k12.nc.us/site/Default.aspx?PageID=83126
  
  
• Chrome gives me a message that it “Does not support Canvas”
• You can close these messages and it will still continue to work.  You can also update the browser: https://www.cabarrus.k12.nc.us/Page/82792
  
  
• I still can’t make a Parent account
• You can download the mobile Parent Canvas app and use it to make the account.  That always solves whatever the problem is.  https://www.cabarrus.k12.nc.us/Page/82804
  
  
• _____________  can’t log in to Office 365 or Canvas
• Make sure that they are using their complete email when logging in (mtrump1234@cabarrus.k12.nc.us) and their correct ID#.  Some students have strange logins so may have to be looked up (ask your child's teacher).
  
  
• Student is not in Teams
• (From the District) Due to timing and Microsoft's licensing issues, this may take longer for some students to populate. This sometimes requires a reboot or logging out and back in.
  
  
• Student can’t access a Word doc / Google doc posted
• Have student(s) click on Office 365 and  Google Drive on the left sidebar and log into their accounts.  This should alleviate issues. 
  
  
• Students can’t change their background
• The District disabled this….all they can do is Blur Background now.