Students and their families were asked to complete a technology needs-assessment. The survey was sent by principals on July 13. If you did not receive the survey, please contact your school as soon as possible. 

What's the technology needs-assessment survey about?
The purpose of the survey is to determine if students need a laptop (one per student) and whether or not they are connected to the Internet. Principals to work with their families to ensure 100% access.

What do I do with the loaner laptop I received from the District during last Spring?
Please return it to your school. All laptops are being assessed for functionality. Schools will distribute laptops to students who need them prior to the beginning of school.

How can I sanitize my laptop?
Gently and with great care to ensure there is no damage. We follow best preventative practices as it relates to handing out anything to others, whether it's lunch meals, laptops or material packets. However, since laptops are high-touch surfaces, it is strongly recommend that you sanitize it (unplugged from its power source) as soon as possible by gently applying a disinfectant wipe such as Clorox Wipes. A 70% isopropyl alcohol wipe, gently applied, is also OK.

I don’t remember my Google account information. Who can help me? 
If you have opened Google in the past, you may have created a unique password. You are the only one who knows this password. If you don’t remember your password, you will have to request the password to be reset. Please email your school principal to reset your password or you can submit a password reset request here.

How can I help my student in the Google Classroom?
Here are two very useful tools designed specifically for parents. Here's a 4-min video on using Google Classroom and here's the companion Parents’ Guide to Google Classroom.

How does Zoom work?
Teachers set up a virtual class session. Then she/he emails and/or posts the Meeting link. To join the virtual classroom, students simply click on the Zoom link. It's as easy as 1-2-3.

Who can I contact if I need assistance with my laptop or any technology issue?
Call the Help Desk: (951) 509-5180 or email: Chromebook Support

Who do I contact if I need assistance with my Aeries or to update my information in the Student Information System?
Contact Quyen Nguyen, Director of Research & Evaluation. Call (951) 509-5197 or email here.

What are the benefits to having an Aeries parent/student portal account? 
There are many benefits. Your Aeries parent portal account can be used to update/add contact information and preference, view student grades, access report card, test scores, view missing assignments, transcript, class schedule, and other student related information. Most parents access their accounts regularly. If you need a refresher on how to create and update contact information in Aeries, visit this page.

How do I obtain a copy of my student enrollment for tax purpose?
You may print a copy of your student enrollment in Aeries portal. Login to Aeries parent portal account, click on “Student Info”, select “Demographics”, scroll to the bottom of the page and click on “Quick Print.”

Why am I not receiving communication notifications and announcements?
Usually it's because phone numbers and email addresses are not up-to-date. Use your Aeries account to keep critical contact information current. Email the Student Information System team here with your questions. 

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