Technical issues during synchronous learning?
Getting online:
Chromebooks - Logging in at Home
1. RESTART the device. This makes it look for the wireless connection again.
2. BEFORE logging into the Chromebook, click on the wireless icon in the lower-right corner of the screen and choose the network to connect to. Follow any instructions needed by that wireless network.
3. After the wireless connection is made, THEN login to the Chromebook.
Laptops - Logging in at Home
1. RESTART the device. This makes it look for the wireless connection again.
2. Login to the laptop. (You must have logged into the NACS network while at school at least once before you will be able to login to the laptop away from school.)
3. Click on the wireless icon in the lower-right corner of the screen and choose the network to connect to. Follow any instructions needed by that wireless network.
Troubleshooting Tips:
For problems after getting online and logged in:
- Contact your teacher first. Errors from this point on usually can be resolved by the teacher.
For help beyond what your teacher can provide:
- The NACS Help Desk is open
- Go to https://nacs.incidentiq.com/ and login with Google to create a ticket describing the issue. A response will be sent back to the student’s email.
- Or, call the NACS Technology Department at 260-338-5320 between 7:30am-3:30pm on weekdays. We will return voice messages as soon as we are able.
For physical damage – contact the school directly:
- If the device is damaged or our above troubleshooting is not able to resolve the issues completely, you will need to bring the equipment to your child’s home school for a closer look or to trade for a loaner.
- Please make an appointment with the school for this visit so we can have the correct personnel or replacement items ready when you arrive.
School Directory