Infinite Campus Parent Portal FAQ

  • Grades Questions

    What if grades appear to be incorrect? Grades and other information in the system are not official records. Grades are updated on a regular basis, but due to makeup work or the length of particular assignments, grades may not be entered until completion. Please keep in mind that some information may not yet be entered into the system. If you have an immediate concern about official grades and student records, please email the teacher for current information.

    How often will grades and other information get updated in the portal? Grades will be posted one to two weeks after the assignment is turned in by the student. Attendance information is updated in real time; however, the attendance office generally takes anywhere from 24 to 48 hours to collect data from various sources to update the student attendance record. 

    Account Questions

    Who can access the parent portal? Parents and guardians of students can access the portal. Only natural parents or court-appointed guardians will have the ability to access student information on the portal. Accounts will not be provided for other relatives or step-parents.

    Does each parent need their own account? Each parent or guardian must sign a separate parent agreement and will receive a unique login and password.

    How can I update emergency contacts and change my address/telephone number? Please contact the school if your address, telephone number, or emergency contacts have changed.

    Will I need to get a new login each school year? No, you will use the same login every year. Once you have activated your account, it will remain activated until you no longer have students within the Hopkins County School district.

    How can I change my contact preferences in the portal? When I click on “Family” in the portal, it lists student relationships incorrectly. The relationship noted for the students are based on what relationship they have to YOU. For example, if you are their mother, the relationship for your children should say 'mother'.

    Computer Questions

    What do I do if it says my account is locked out? After three unsuccessful attempts to log in, your account will be locked. Submit the Online Request Form to re-set your password.

    Do third party firewalls cause a problem with the portal? If you have a third party firewall on your computer (such as McAfee, Norton Symantec, Black Ice, etc., you will have to configure the firewall software to gain access to the portal website. Please contact your software vendor.

    How can I get Adobe Reader? Adobe Reader is required for viewing various reports within the portal. It is a free download available at www.adobe.com. Click the GET ADOBE READER icon.