Why does BCSD use a notification system?

An automated notification system will allow us to send important messages to parents and guardians within a matter of minutes via phone and e-mail in the event of an emergency on or near the school district campus. Examples of incidents include a school closing, evacuation or lockdown.

What should I do if I receive a call or e-mail?

If you receive an emergency notification message, please listen to the message carefully for information about the incident. All parents and guardians will be informed of any urgent situation. In the event of an emergency, it is important that parents do not rush to campus, which could create traffic problems, hinder the evacuation process and emergency vehicles entering campus. Updates and directions will be provided to you, as needed, depending on the situation.

Who will receive a call and e-mail?

Any contact listed as a parent/guardian for a student enrolled in the Brockport School District will receive a call and e-mail based on provided contact information.

Should I receive multiple calls if I have more than one child in school?

No, there will be one call made to each phone number associated with a parent/guardian.

Why were all the people on my child’s profile sheet not called?

The system is calling all phone numbers associated with the parent/guardian in the system. You may contact a caretaker directly or anyone else needing the information. If you recently submitted a student profile with different contact information, we are working diligently to update the system.

Why am I not receiving a call on my work phone number?

If your work number has an extension, the system is unable to dial the number with an extension. If your work has an automated or person attendant, the system will start playing the message immediately once the phone is picked up. You may contact the Registrar’s Office by email or calling (585) 637-1857 to check the number on file.

How come I only received an e-mail at one of the e-mail addresses I provided?

Our Student Information System, Infinite Campus, only allows us to have one e-mail address per parent/guardian contact. If you would like the system to e-mail you at a different address, please contact the registrar’s office by email or calling (585) 637-1857.

How do I update or check my contact information?

You can contact the Registrar's office by email or calling (585) 637-1857 to update your contact information.

How do I comment about this system? 

We welcome your feedback! Click here to leave feedback about the emergency notification system or any other District matter.