Steps to Resolve a Concern

​Concerns?
The District believes that individual questions, concerns, and complaints are resolved most effectively through direct communication with those closest to the point of concern.

Parent/Guardian Concern Resolution Process
Step 1 - Teacher
Where a parent/guardian has a concern about their child’s classroom or program, they should address the concern with the child’s teacher at a mutually convenient time. 

Step 2 - Assistant Principal
If the parent/guardian and the teacher are not able to resolve the concern, the concern shall be discussed with the assistant principal.

Burnett

Curtner

Mattos

Pomeroy

Randall

Sinnott

Spangler

Weller

zanker

Rancho

Milpitas HS

Middle college HS

calaveras hills hs

milpitas adult ed

child development centers

Rose

Russell

​Step 3 - Principal
If the parent/guardian and the teacher are not able to resolve the concern, the concern shall be discussed with the principal.

Step 4 - District Complaint Person
If the concern is still unresolved, the parent/guardian shall contact the school's district complaint person assigned to the site.  You can find that information from the school secretary.

Step 5 - Superintendent / Designee
The Superintendent or Designee will assist in resolving the concern.

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Resources

• AR 1312.1 Formal Complaint Procedures Concerning Personnel
• AR 1312.3 - Uniform Complaint Procedures
• AR 1312.4 Williams Uniform Complaint Procedures relating to
  •  instructional materials
  • teacher vacancy or misassignment
  • facilities
  • CAHSEE intensive instruction and services
• Williams Complaint Forms
  • Click on the link below to download the form in different languages.
  • English | Spanish | Vietnamese | Chinese | Tagalog
• Title IX
• Bullying

Contacts

• ​For complaints regarding Title IX for Staff: Assistant Superintendent, Human Relations, Damon James
• For complaints regarding Title IX for Students: Coordinator of Student Services and Support Programs, Yvonne Sugimura