Frequently Asked Questions

  • How do I find out my students' route information?

    Beginning in August, parents will be able to utilize the Info-Finder link on this page to find your students'  information.  Simply click on the link, type in your address, and click search.  You will either see the stop information, or a message to call MFISD Transportation for more information.

    How do I sign my child up for bus service?

    When completing the student registration process in Skyward, you will have completed the necessary paperwork for your child to ride the school bus. Should your selection change, please contact your child's campus or the Transportation office at 830-798-2300

    At what age/ grade can my student walk home from their assigned bus stop?

    Pre-K, Kindergarten, 1st and 2nd Grade MUST have an approved adult or approved sibling at the bus stop.  Guardians will list approved individuals on students' skyward profile.

    Why are the buses late in the first few weeks of school?

    Loading at the campuses takes additional time for teachers, school staff, and bus drivers to get familiar with the students.  During this time, there is increased traffic around all campuses and our first priority is to get your students home safely.

    Can my student ride the bus to his or her workplace?

    Students' eligibility for service is determined by the place of residence. We do not transport to a workplace.

    Can my student ride home with another student on another bus?

    Students are only allowed to ride their assigned school bus.

    Who do I contact in the event of an emergency when I need my student dropped off at a different location?

    The Transportation dispatch line at 830-798-2300. Once the bus has left the campus, the student can only be dropped at their designated stop or returned to the campus.

    Can the bus stop and allow my students to use the restroom while on route?

    Buses are not allowed to stop while on route to allow students to use the restroom.  All students are encouraged to use the restroom prior to loading the bus.

    Why does my student get off the bus hot when the bus supposedly has air conditioning?

    The air conditioner on a school bus does not cool like the air conditioner in your home or vehicle. The bus is not insulated like your home and vehicle are.  Also, the door is opened and closed between 40 and 50 times per route, so the cool air goes out the door.

    Can my students eat or drink on the bus?

    Students may bring a bottle of water that has a lid on the bus.  Students may not eat on the bus due to an increased choking hazard, as well as the possibility that any food may be shared with a student that has an allergy to the food.

    What time will my students need to be at the bus stop?

    Students should be at the bus stop five (5) minutes prior to the stop time.

    If I am not at home, will my student be dropped off?

    Pre-K, Kindergarten, 1st and 2nd  Grade students MUST have an authorized adult present at the bus stop in order to be released.  If an authorized adult is not present, the student will be returned to the campus at the conclusion of the route.  Students that are 3rd grade and above may be dropped off without an adult present. 

    If I cannot meet my child, can I send someone else to get them from the bus?

    The only people that a Pre-K, Kindergarten, 1st and 2nd Grade student will be released to are people that are authorized to take the student home. Prior authorization should have been filled out when enrolling students, for such emergencies.