FAQs about School Cash Online
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What is School Cash Online?
Posted by:School Cash Online is a safe, simple and secure way for parents to pay for registration fees, activity fees, field trips, yearbooks, spirit wear, agendas, athletic fees, and more.
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Is the School Cash Online software secure?
Posted by:Keeping your personal information safe is a priority. School Cash Online will never contact you by phone, email or mail to ask you to divulge confidential information. School Cash Online does not share any of your personal information with any third party. The software does not store your payment information on the web server or any computers or other devices.
School Cash Online has partnered with industry-leading data centers and financial institutions to ensure that banking information is transmitted safely and securely. The website is certified as compliant with Payment Card Industry (PCI) Data Security Standard (DSS). This ensures that all information is appropriately encrypted and not transmitted outside a PCI-safe environment.
It is important to note that although School Cash Online facilitates the transactions as a service provider, it is the tier one chartered banking partners, and not School Cash Online, that send money from parents to the school via a secure industry leading electronic funds transfer (EFT) process. In addition to PCI compliance, School Cash Online transmits data using HTTPS (secure internet protocols), and has established internal risk protocols that are constantly improving based on new technology.
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Why does the School Cash Online Payment System need my email address?
Posted by:Your email address is used for the following:
- to log you in to the system
- to send you receipts for payments made
- to send notifications of school items for purchase
- to send reminder emails
- to send notifications when payments are rejected if applicable
These are the only messages you will receive from the School Cash Online system.
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I did not receive an email notification as part of the account registration process. What do I do?
Posted by:When signing up for School Cash Online, you should receive an email with a verification link that must be used to activate your account. If you did not receive an email, please check your junk mail or "Spam" folder.
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Can each parent/guardian have a separate account?
Posted by:Yes. School Cash Online is designed for parents/guardians to have individual accounts. The student can be added to a maximum of five different accounts. Once a field trip or activity has been purchased, it will disappear from the other account(s) to avoid duplicate purchases.
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Why can’t I attach my child to my account?
Posted by:Please ensure the legal name of your child is used when attempting to attach your child to your account. Use the information the school has on file from registration. If your district requires you to put in a birth date, this must contain numbers in the format of mm/dd/yyyy. All fields must contain two to four numbers including zeros where appropriate e.g. 01/21/2010 for January 21, 2010.
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Do I need to re-register a student that moves to a different school?
Posted by:No. If the student is moving to another school within your school district, the items for the student will automatically be updated to reflect the new school. If the student is moving to a different school district, the student will be de-activated from School Cash Online.
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Can I still register even if I’m not ready to make online payments?
Posted by:Yes! You can and should still register for School Cash Online even if you are not ready to make online payments. School Cash Online can be used as a great way to keep up to date on what is happening at your child’s school.
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How will I know there are items to be purchased?
Posted by:When school staff add items to your child’s profile, e-mail notifications will be sent to the account holder. Please verify that you wish to accept email notifications by clicking “My Account” and “Manage Email Notifications”.
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I am trying to purchase an item, but it is not listed. What should I do?
Posted by:Each school creates items for purchase and assigns them to students. Once assigned, they will appear in the Student “Items” tab in School Cash Online. Please contact your school office if you do not see an item.
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What methods of payment are available?
Posted by:Payments can be made by Credit Card (Visa or Mastercard) or echeck. For security reasons, School Cash Online does not store credit card information. Payment information must be entered at each checkout.
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I paid for an item online, but now my child is no longer attending or no longer requires the item.
Posted by:If you paid for an item that your child no longer requires and you would like a refund, please contact the main office at your child’s school. If you paid by credit card, the funds will be transferred back onto your credit card electronically.
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Are refunds available?
Posted by:Refunds will be available if the product or service is canceled or at the school’s discretion. For refund inquiries, please contact the school office staff directly. Please do not contact the School Cash Online helpdesk. Refunds may take up to four days to be processed.
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Will I get a receipt for purchases?
Posted by:Once an item is paid for, you will receive confirmation. A receipt will be sent to the account holder by email. Electronic receipts are stored in the “Payment History” tab.