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ParentSquare is a communication platform designed to keep parents and guardians informed about what is happening in your school. ParentSquare will encourage greater engagement and connection with SHISD. It provides a safe way for district staff, school administrators, teachers, staff, and parents to send and receive school and class information. 

ParentSquare provides:  

• Smart Alerts: Get district and school-wide announcements at your fingertips! 
• Two-Way Communication: Send and receive real-time messages directly with teachers and administrators. 
• Translation: Send and receive messages and communications in your preferred language

Creating a ParentSquare account gives you full access to important two-way communication with your child’s school. All families will receive messages through text and email. Only those users who download the ParentSquare App will be able to send communication to their campus or teachers. With the App you can: 

• Send messages directly to teachers and school staff 
• Receive district-wide announcements and weather-related updates  
• Access important school information  
• Customize how and when you get notifications 

If you cannot create an account in ParentSquare, it is likely because your phone number or email is not correct in the student information system (Ascender). To fix this, please update your phone and email at your child’s school. The email or phone number you use to Register in ParentSquare must be the same email in the student information system in the District. 

If you are unable to access your account but have already previously registered, please reset your password from the app or the website.  

Ensure that you complete the Annual Student Information Form to update your contact information. You can also contact your child’s school for more assistance.  

Your default language in ParentSquare is set to what you have indicated in the student information system. If you need to have this changed to another language, please contact your child's school.  

If you have more than one child in Sweet Home ISD, see the directions below on how to navigate to their announcements in ParentSquare.  

In the ParentSquare App 

1. The current school view will appear at the top of your homepage. To switch schools, select the three lines in the top left corner of your screen.  
2. Then select the "Schools" icon in the left hand menu and then the desired school you would like to view.  
3. To navigate announcements from different classes at the same school or if you have multiple children at the same school, you can also customize your feed to those classes as well. After selecting the three lines in the top left corner on the homepage, select "Classes" in the left hand menu. Then select the desired class. 

There are many ways for you to get the support you need with ParentSquare.  

• You can reach out to your child’s school to get support 
• You can access learning videos on ParentSquare 
  • ParentSquare 101 (English) 
  • Padres/Tutores Legales (Spanish) 
• You can find many Help Articles on ParentSquare at the Virtual Help Desk HERE. 

  (Note: You have to be logged into ParentSquare to access this information)

• Click the “?” in the upper right hand corner of the ParentSquare desktop version or the "Help" tab on the app (tap the triple bar icon at the top left) and find answers to most of your questions.