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Technology

The Tech Department provides enrolled students with a selection of pre-approved devices to help customize learning.

Mission Vista Academy is committed to providing a positive, challenging, and academic learning environment, with our amazing technological choices, for all students. Our goal is to provide the tools necessary to achieve high levels of critical thinking and reasoning, and support the application of learning to real-world applications.

Tech Support FAQ

What do I need to turn in to start my Technology request?

First you need to sign and turn in a Master Agreement and the Technology Acceptable Use Policy (located within the Parent/Student Handbook).

When will my Technology request be processed?

Once your Technology request has been submitted, you should receive a confirmation email. We are experiencing significant delays from our suppliers because of the Covid-19 Global Pandemic. Thank you for your patience as we are shipping orders as soon as we can. You will receive an update email when your order is ready to be shipped out.

My student can’t log in to their school-issued computer.

Parents should have received an email with the username and password needed to log in. If you are having issues logging in using these credentials, please submit a ticket at the MVA Remote Ticket Form or call (951) 393-1352 and choose Option 5.

I received part of my Technology order. Where are the other item(s)?

All technology is shipped individually and each item will be fulfilled as soon as possible.

I received my tech and it was broken. What should I do?

If the Tech is delivered physically damage or will not properly turn on, please submit a ticket at the MVA Remote Ticket Form or call School Technical Support at (951) 393-1352 and choose Option 5.

Can I install my apps?

School computers are to be used as tools for accessing curriculums and facilitating student learning. Any unrelated applications, such as games, are NOT to be installed on school computers, per the Parent-Student Information Technology Acceptable Use Policy agreement. Failure to comply may affect the performance and expose student computers to security breaches (malware, viruses, spyware).

Can I get the Admin password?

Admin username and password details are located on the “Tech Quick Start Guide” that came with the device.

Can I add my own password?

You are welcome to change the password for your student’s Google and Microsoft Accounts. Please note that these are two separate accounts - changing the password for one does not change the password for the other. Please do not change the default password of the local Student account.

Does the computer come with Microsoft Office?

Yes. All school computers ship with Microsoft Office preinstalled.

Where can I order ink?

Ink orders are placed on the MVA Homeschool Hub as a product.

I’m withdrawing. What should I do with the Technology I received?

If you are withdrawing, please return the items to your teacher, local school office or request a shipping label from the Tech Department by submitting a ticket at the MVA Remote Ticket Form.

If my computer breaks, can I get a new one?

Yes, all technology devices purchased with the use of Planning Amounts can be returned. Students requesting to return product due to damages must ship the damaged item to the Tech Department before a replacement can be provided. The Tech Department will evaluate the severity of the damages and determine the best course of action thereafter. If damages are beyond normal wear and tear, applicable charges may be applied. A return shipping label will be provided to you at no additional cost if you are located within the state of California.

To return an item for any reason, please:

  1. Contact our Help Desk:
  2. Please include and/or have ready:
    • Your reason for the return
    • Your student’s name
    • School Asset Tag number or MVA Homeschool Hub order number
    • Your mailing address
    • Current phone number

Can I request more than one computer for my child?

No. Each student is allowed to have one school computer.