Health Advocate

  • Navigating the healthcare system can be a challenge. Health Advocate offers a unique level of personalized support you won't find anywhere else. As an independent third party, our experts will answer your questions and take on virtually any healthcare issue -- so you and your family get the right care at the right time. Health Advocate services are all at no cost to you!

    Our Personal Health Advocates can help you get to the right care at the right time and resolve a wide range of issues. They can:

    • Support medical issues, from common to complex.
    • Answer questions about diagnoses and treatments.
    • Research the latest treatment options.
    • Coordinate services related to all aspects of your care.
    • Find the right in-network doctors and make appointments.
    • Coordinate second opinions and transfer medical records.
    • Research and locate eldercare services.
    • Resolve insurance claims and medical billing issues.

    Contact Details:

    Helpful Links:

LINCOLN FINANCIAL GROUP EMPLOYEE ASSISTANT PROGRAM

  • EAP LIFEKEYS SERVICES

    No matter how well you plan your life, you can be sure a few unforeseen challenges will arise.  When they do, it’s reassuring to know that help and support are close at hand – thanks to LifeKeys® Services from Lincoln Financial Group.  If you are enrolled in Life and or/AD&D insurance, this program provides access to a wide array of services to help you and your loved ones through life’s ups and down – and prepare you for what lies ahead.

    LifeKeys® Customer service number: 1-855-891-3684
    LifeKeys® website GuidanceResources.com (First-time user: Go to Register tab then enter Web ID LifeKeys) 
     

    EAP EMPLOYEE CONNECT SERVICES

    Life has its share of ups and downs — and sometimes you may need a little guidance through the “downs.” ” EmployeeConnect services included with your employer’s long-term disability insurance offer an array of confidential services to help you and your loved ones meet the challenges that life, work, and relationships can bring.

    EmployeeConnect program Customer Service number: 1-888-628-4824.
    EmployeeConnect website: www.GuidanceResources.com
    1. In California, sessions are limited to three (3) in a six-month period, not to exceed a total of five (5) sessions per year.
    2. Covered individuals are eligible for a combined total of five (5) face-to-face sessions with BDA clinicians. Individual face-to-face sessions are available for covered individuals 16 years and older. Family/group face-to-face sessions are available for covered individuals 12 years and older, and their parents. Face-to-face sessions are not available to children under the age of 12.
    3. Covered individuals with complex and/or longer-term problems will be referred by your BDA clinician to another professionally trained clinician. This referral will be billed to your health insurance plan or a community provider and does not count toward your five (5) grief and/or legal sessions.

Legal

  • Assistance from attorneys:

    • Free 30-minute telephonic or face-to-face session
    • Up to 25% employee discount on additional services

     Assistance With:

    • Document preparation
    • Divorce and separation
    • Real estate
    • Civil matters

Family

  • Assistance from work life specialists:

    • Free telephonic session
    • Online access to information and provider locators

     Assistance with:

    • Child care
    • Elder care
    • Adoption
    • Education

Services

  • Face-to-face sessions 1,2,3

    Telephonic assistance

    • Available 24/7
    • Marital and family
    • Personal
    • Alcohol and drug abuse
    • Stress and anger
    • Death and dying

     Also available

    • Telephonic employer advice
    • Online access to information

Financial

  • Toll-free information line:

    • Credit
    • Debt
    • Request educational material

     Financial advice sessions:

    • One free telephonic session and financial worksheet review