Google Meet Troubleshooting

General troubleshooting:

  • Restart the device.
  • Clear browser cookies and cache.
    • Browse to chrome://settings/clearBrowserData, or edge://settings/clearBrowser Data
    • Choose the Basic tab
    • Choose time range = All time
    • Check the boxes for: Cookies and other site data and Cached images and files
    • Clear data
  • Check that all Chrome OS updates have been run.
    • Look for messages in the bottom right corner of the screen.
      • Blue message: An update is recommended..
      • Orange message: An update is required.
    • Select Restart to update.
    • The Chromebook will restart and update.
  • If Chrome OS is NOT up-to-date:
    • Browse to chrome://settings
    • Choose About Chrome from the Setting menu
    • Select Check for Updates
    • If the Chromebook finds a software update, it will start to download automatically.
    • Restart the device.
  • Confirm that the Meet app is not installed; uninstall it if it is.
General performance improvements:
  • Close extra tabs or apps
  • Disconnect high-resolution displays (QHD, 4K, etc.)
  • Reduce the device’s heat (causes the CPU to struggle, particularly on older devices)
    • Use the device on a hard surface rather than on fabrics so air can circulate
    • Do NOT use the device while it is charging (when possible)

Meet-specific troubleshooting:

  • Avoid putting another window on top of the Meet window (window layering can cause more GPU load)
  • Make the Chrome window smaller
  • Before starting the Meet, lower the video resolution to 360p
    • Click the three dots in the video window, go to Settings, Video
  • Use the Spotlight feature to show only the presenter
    • In the Meet, click the three dots in the bottom right corner, choose Change Layout
  • Turn off the camera if not needed and if permitted by the teacher
  • Check your camera and microphone before the Meet starts
    • Choose Check your audio and video. This opens a "green room" so you can test your camera and mic before the meeting.
  • You can only join a Meet during scheduled Meet times. If you get a Google Meet message of "you can't join at this time, contact your teacher to rejoin the meet. (This is not a "tech" issue.)
  • If you cannot see or hear yourself, do a quick check of Meet Permissions:
    •  Browse to chrome://settings/content
    • Under Recent Activity = https://meet.google.com Allow camera, allow mic, allow notifications
    • If you do not see allow camera and/or allow mic, click the arrow to the left and locate the camera and mic icon(s). Choose Allow from the drop down menu using the arrow icon.
  • Another way to check your camera prior to your Meet:
    • Laptops: In the "Type here to search" window, type camera. Choose Camera app to make sure your camera is working.
    • Chromebooks: Open the launcher menu and click the camera icon to make sure your camera is working.
  • If clearing your cache did NOT work, try this:
    • Browse to chrome://settings/content
    • Choose Privacy and Security
    • Scroll to the bottom of the page and click Advanced
    • Locate Reset and clean up and click Restore settings to their original defaults.
    • Click Reset Settings
    • Close browser, reopen, and try Meet again.